The telecom industry is no longer considered as a mere data channel in today’s digital era. Internet based communication tools and technologies like VOIP are dramatically reducing the traditional profits of telecom operators. With multiple communication devices being seamlessly connected, investments in customer communication technologies are crucial for telcos to develop customer centric solutions.
To provide subscribers with consistent experiences across diverse interaction channels, these providers need to transform their customer engagement strategies and capitalize the opportunity across all touch-points.
Lack of relevant promotional messages and personalised account information leading to redundant and non-valued communication to the customer.
High call center costs due to desegregated customer communication processes.
High reliability on traditional enterprise communication systems causing low subscriber engagement resulting in customer churn.
Lack of insightful billing statements that could help customers better understand their usage along with what-if scenarios.
Finding it tough to accustom overburdened IT and customer service department due to regulatory pressures and high call volume.
Running low on providing true omni-channel digital experience to customers as suppressing print is still a tough nut to crack.
Losing sleep over increasing compliance risks and privacy regulations while delivering impeccable customer communications.
Deliver communications like telephone bill statements, service notices and other updates in a non interactive and disengaging manner.
FCI helps you to constantly innovate and deliver omni-channel communications to your customers. Say goodbye to traditional methods of static communications and hello to all new dynamic, personalized and interactive communications.
We also provide true cloud capabilities to optimize the effectiveness of every communication sent to a customer and drive business objectives and growth while maximizing the bottom line.
Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.