FCI centralized our Core Banking Communications from 3 disconnected silos to 1 centralized platform. We achieved 60% reduction in TAT (turn around time) for On Demand & Batch communications. Part of our iView (Customer Care Portal) was powered by FCI Scaler which amazingly achieved 8X e-statement generation capability.
FCI with its Centralized Platform and Automated Document Factories upgraded our mostly paper-based correspondence into digital interactions. This in turn managed to stimulate a manifold change in our TCO (Total Cost of Operations) and helped maximize our claims per capita.
We reduced our time to serve by 40% with standardized customer communications templates managed by FCI. They merged every 3 out of 5 customer correspondence templates into reusable assets for us. This helped in reducing IT dependency and enhancing productivity of our content server operations.