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January 28, 2016

FCI CCM to Exhibit at IASA Annual Educational Conference 2016

FCI CCM, Inc. will be participating in prestigious IASA Annual Educational Conference (IASA AEC)  - 2016. IASA Annual Conference is widely acknowledged as the biggest conference for insurance and accounting professionals where business leaders and solution providers meet to learn, share innovative ideas, network and collaborate. The event will be hosted on June 12-15, 2016 in San Antonio, Texas, US. Along with other leaders in customer communication industry  HP Exstream and GMC Inspire platforms, FCI CCM, Inc. will be exhibiting its premium Managed Customer Communication Services for mid-sized businesses.

 

IASA AEC 2016 is a union of most pronounced business leaders and innovators in the Insurance space. The event will be a great opportunity for FCI CCM to discuss the challenges and showcase it’s innovation. FCI is dedicated to help organizations facilitate superior customer experience through effective communications. In order to achieve this, FCI has been offering path breaking services, CCM as Managed Services is one such initiative. CCM as managed services eliminates entry barriers and investment constraints for Small and Mid –Sized Insurance, Banks and other consumer businesses . We enable them of offer customer experience just like their bigger peers.

 

Visit us at booth #1334 at IASA AEC 2016, June 12-15, 2016. San Antonio, Texas.   

 

ABOUT IASA: 

The Insurance Accounting & Systems Association, Incorporated (IASA) is a non-profit, education association that strives to enhance the knowledge of insurance professionals, and participants from similar organizations closely allied with the insurance industry by facilitating the exchange of ideas and information. IASA membership includes insurance companies of all types (Property & Casualty, Life, Health, Fraternal, HMO and others) as members, as well as companies serving the insurance industry, regulators and also organizations more broadly representative of the financial services industry, including banks and investment brokerage firms. 


November 18, 2015

FCI CCM, Inc. Launches Customer Communications Management (CCM) as Managed Services

The managed services approach brings SMEs at par with large enterprises to provide superior customer experience. This pioneering proposition offers benefits of a modern CCM platform to SMEs at no capital investment.

 

 

New York, November 18, 2015 - FCI CCM, Inc. introduces Customer Communications Management as Managed Services. The US based company plans to deliver the service through a unique combination of consultancy and outsourcing. The first of its kind service proposition aims to benefit small and mid-size organizations in BFSI, utility, logistics and health care, which are traditionally ignored by CCM application providers.

 

As customers have become more tech savvy, communication has shifted from print and fax to email, text, mobile, and social media. Organizations had built print centric systems for their customer communications that were later integrated with multiple stand-alone systems to support modern electronic communications. Such legacy systems execute communication processes in silos and consume lot of effort, resources and time. Modern CCM platforms are built to compose, deliver and archive customer communications for all delivery channels but, these are beyond the reach of SMEs as it involves high capital investment and associated ROI risks.

 

“Implementing a cutting edge CCM system has been a challenge for SMEs due to significant capital investments in licensing, hardware and expert resources, this makes large enterprises way ahead of SMEs, we are here to bridge the gap” says Amit Sawhney, President at FCI CCM, Inc. 

 

A majority of companies are still using yesteryears’ systems which are dis-jointed and print-centric. They have not been able to abandon or upgrade their legacy systems as modern CCM systems requires high investment  and also completely different set of expertise. Large scale enterprises with big IT budgets, have already migrated to integrated CCM systems. 

 

CCM as managed services is a new proposition that eliminates the need of capital investment into licensing, hardware and resources. Managed services providers enable client organization with leading CCM platforms and help them with expert resources to manage their processes effectively. It also gives flexibility to scale-up or scale-down anytime mitigating any resource overheads."The Managed Services approach brings SMEs in line with large scale enterprises by empowering them with modern CCM systems at no capital investment. The new proposition will enable them facilitate superior customer experience through faster and more efficient customer communications across multiple delivery channels," adds Amit. FCI’ managed CCM services are based on HP Exstream, GMC Inspire, and Doxee.  

 

About FCI CCM, Inc.

FCI CCM, Inc. is an ISO 27001:2013 and ISO 9001:2008 certified Customer Communication Management services company. The company is headquartered in New York, US. 

 

FCI CCM is a pioneer in customer communication as a managed service in North America. With over 12 years of experience in customer communication, the company is preferred CCM platform provider for a gamut of startups, SMEs and enterprises that come from diversified industry verticals such BFSI, telecom, utility, logistics and healthcare. FCI’ solutions are based on multiple tools including HP Exstream and GMC Inspire. 

 

 

Press Release: http://www.newswire.com/press-release/fci-ccm-inc-launches-customer-communications-management-ccm-as