CONSULTING

CONSULTING SERVICES

Consulting for OpenText Exstream, GMC Inspire, Doxee

Your organization has invested a cash-pile into a CCM platform. Now you are looking to gain maximum out that investment but not having right resource in your team, compromises the optimal performance. Many companies partner with typical IT services companies to manage their customer communication platform which may not be the best strategy. A function as critical as customer communications needs to managed by domain experts.

FCI CCM is a customer communication company with over a decade of experience in the field. At FCI CCM, we help organizations maximize their CCM application investment. We have one of the largest team of CCM experts in the business with extensive experience in BFSI, Utility, Healthcare and Telecom. We understand a customer communication document's journey from data till archival.

Our services include:

Platforms : OpenText Exstream, GMC Inspire & Doxee

  • Strategy & Roadmap - Assessment of current customer communication strategy, technology and future roadmap
  • Implementation Services – Extensive experience in new platform implementation services
  • Migration - From one document composition tool to another
  • Version Upgrades - Of CCM Applications from one version of platform to the next
  • Modernization & transformation - Feature addition- interactive functionality & social, mobile integration and document transformation services
  • Managed Support - L1, L2 & L3 managed support and template management
  • Quality Assessment & Testing - Output, comparison testing & automated testing using industry tools


   


Engagement model

FCI CCM, Inc. follows a very flexible engagement model

1. Onsite - at your location
2. Offsite - from a remote location
3. Hybrid – Mix of onsite/offsite


FCI Professional Services Edge

  • Modular Services: Limited engagement for one or more processes/module based on requirement.
  • Flexible Pricing Option: Fixed price or T&M engagement, no long term commitment needed.
  • Industry Best Practices: We follow state-of-the-art processes and international quality standards to deliver projects. Certified for ISO 9001:2008, ISO 27001:2013, and PCI DSS.
  • Turnaround Time Advantage: Offshore delivery center gives you time zone difference advantage. Round the clock service availability helps faster
  • Proven Track Record: Six decades of industry experience and been a part of customer communications revolution. Our experience help our clients adopt efficient strategies.
  • Competitive Pricing: Tiered pricing lets you assess and choose on basis of deliverables and costs bifurcated for each process. Ensure highest ROI for your dollar.

GMC Inspire Services

FCI offers complete range of professional services for your project's success.

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OpenText Exstream Services

Our services match your project requirements at any stage of CCM maturity.

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