FCI is the pioneer and only organization offering CCM as managed services. Our experience of working with Banks, Insurance, Financial Services, Utilities and Healthcare organizations gives us an edge. Unlike traditional application vendors, where you are on your own, FCI works with you to optimize your investment and fully utilize the platform.
FCI’s cloud based managed services eliminates the need of any capital investment into licensing, infrastructure, or expert resources. We understand that for effective customer communication an organization needs best composition tools, delivery capabilities, analytics and modern technology like HTML5 or interactive Videos, which is why our Managed Service combines each of this. Our services are based leading tools like- GMC Inspire, OpenText Exstream, Doxee and Idomoo.
In-Cloud: A robust, scalable, agile, and secure infrastructure platform in the cloud. Cloud solution keeps you away from the hassles of investing into IT infrastructure, management, disaster recovery, or maintenance support contracts.
Centralized Platform: A cloud based platform to manage your outbound customer correspondence – to manage all processes from data management, document production, omni-channel delivery, archival, and response management.
Interactivity: Empower your consumers with ease of access and interactivity – statements, billing, and promotional information delivered in a highly interactive format accessible across devices. Our platform leverages HTML5 technology to produce dynamic documents and personalized videos.
Communication template development & Management: We offer an interface for business users (operations and IT) and stakeholders (marketing, compliance and legal) to review communication templates and communication analytics.
Integration with your Core Systems
Expert Team: Cloud based solution enables you to deploy distributed team, and reap the benefits of economies of scale.
Compliant: Our solutions and processes are certified to meet compliance and quality standards. This ensures your customer data is secure.
Reduce print cost, tool for paper suppression
Single solution for all types of communications- static, dynamic, interactive and video
Single source of approved content
Reusable components help reduce time to market
Use print, mobile, web, interactive per business rules & customer preference
Usage based pricing
1 Billion+ Communications
50+ Active Clients
(10 Fortune 500)
A solution to bridge budgetary and expertise gaps between SMBs and enterprises, in managing their customer correspondenceClick to Download