CCM AS MANAGED SERVICES

managed-ccm-services

CCM AS MANAGED SERVICES

FCI is the pioneer and only organization offering CCM as managed services. Our experience of working with Banks, Insurance, Financial Services, Utilities and Healthcare organizations gives us an edge. Unlike traditional application vendors, where you are on your own, FCI works with you to optimize your investment and fully utilize the platform.

FCI’s cloud based managed services eliminates the need of any capital investment into licensing, infrastructure, or expert resources. We understand that for effective customer communication an organization needs best composition tools, delivery capabilities, analytics and modern technology like HTML5 or interactive Videos, which is why our Managed Service combines each of this. Our services are based leading tools like- GMC Inspire, OpenText Exstream, Doxee and Idomoo.

Key Features

In-Cloud: A robust, scalable, agile, and secure infrastructure platform in the cloud. Cloud solution keeps you away from the hassles of investing into IT infrastructure, management, disaster recovery, or maintenance support contracts.

  • Ready to use – Faster deployment
  • Subscription based, Modular approach – pay for what you use
  • Improved Collaboration: Improved collaboration among dispersed team - workflow creators, approvers and users
  • Scalability & Elasticity: Offers features and capabilities as you grow. Scale up or scale down per your requirement

Centralized Platform: A cloud based platform to manage your outbound customer correspondence – to manage all processes from data management, document production, omni-channel delivery, archival, and response management.

  • Batch, on-demand and 1:1 communications at one place
  • End-to-end manageability – Data, documents, delivery, archival
  • Omni-channel: Print, email, mobile, social media
  • Consistent and Compliant communication across delivery channels

Interactivity: Empower your consumers with ease of access and interactivity – statements, billing, and promotional information delivered in a highly interactive format accessible across devices. Our platform leverages HTML5 technology to produce dynamic documents and personalized videos.

  • Dynamic Documents and Personalized Videos
  • Accessibility – Responsive across devices and platforms
  • Hyper-personalized – Big data analytics and

Communication template development & Management: We offer an interface for business users (operations and IT) and stakeholders (marketing, compliance and legal) to review communication templates and communication analytics.

  • Seamless user interface allows faster approval
  • Reduces margin of error
  • Faster decision making

Integration with your Core Systems

  • Use your current systems
  • Our IT expertise helps in connecting with your systems including core application, delivery channels and storage

Expert Team: Cloud based solution enables you to deploy distributed team, and reap the benefits of economies of scale.

  • No hassles of hiring CCM exerts
  • Economies of scale
  • Mix of on-site and offshore team

Compliant: Our solutions and processes are certified to meet compliance and quality standards. This ensures your customer data is secure.

  • ISO 9001:2008
  • ISO 27001:2013
  • PCI DSS
  • HIPAA


CCM as Managed Service – How it works

managed-ccm-services


Key Benefits

Cost Savings

Reduce print cost, tool for paper suppression

Turnkey

Single solution for all types of communications- static, dynamic, interactive and video

Accurate & Compliant

Single source of approved content

Reduce Effort

Reusable components help reduce time to market

Effective Communication

Use print, mobile, web, interactive per business rules & customer preference

Pay As You Go

Usage based pricing


The FCI Edge

1 Billion+ Communications
Delivered Annually

110+ Seasoned
CCM Experts

50+ Active Clients
(10 Fortune 500)

Flexible Engagement
Options

Managed CCM Services

A solution to bridge budgetary and expertise gaps between SMBs and enterprises, in managing their customer correspondence

Click to Download