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Leading Insurance Giant Streamlines its Customer Communication Efforts

The Global Insurance Giant was struggling to streamline its customer communication efforts while focusing on their core business operations. They wanted their outbound communications to be highly personalized with amazing cross-sell and upsell opportunities. FCI abridged the existing legacy platform of the insurance provider and endowed them with an agile framework.

Few of the benefits delivered by FCI:

  • Improved customer retention by 25%
  • Reduced risk and compliance issues
  • Improved operational efficiency
  • Enabled quick launch of new products
  • Introduced digital customer onboarding