The Global Bank Adopts Digital Onboarding framework for higher Customer Satisfaction
The bank was looking forward to a greater market penetration and enhancing its customer experience. Thus, onboarding customers digitally became one of their most important aspects. The bank needed an agile framework that could seamlessly onboard its new customers by eradicating paper-intensive processes.
With FCI, the bank achieved:
- Consistent and intuitive onboarding process
- Centralized document storage with access rights
- Auto-fetched and pre-filled customer’s details in forms
- Digital processes, interactive strategies and much more
