Customer centric communications
are key to engaging experiences

$3.39

Increase in per-customer incremental revenue by improving customer experience

$13.9

Billion market growth by 2025 due to automation in one-on-one conversations with chatbots

17%

Rise in customer satisfaction with visually appealing communications and easy to consume information

34%

Reduction in customer complaints with improved customer experience

Customer centric communications are key to engaging experiences

$3.39

Increase in per-customer incremental revenue by improving customer experience

$13.9

Billion market growth by 2025 due to automation in one-on-one conversations with chatbots

17%

Rise in customer satisfaction with visually appealing communications and easy to consume information

34%

Reduction in customer complaints with improved customer experience

CCM use cases for Telecom

Cross-sell & Up-sell better to improve your ARPUs

Use customer data collected from multiple source systems to understand consumer behavior and promote personalized annual plans and offers by placing rules based relevant promotions in your communications across channels like SMS, email, and push notifications to improve your Average Revenue per User (ARPU).

Reduce cost and make your entire Bill presentment process paperless

With our platform, transition from traditional statements to completely paperless bill presentment process. Paperless billing helps you shorten workflows, reduce operational costs and cut back on recurring print and postage expenses.

Reduce churn with Real-time feedback from your customers

Increase customer loyalty and satisfaction rate by collecting real time feedback from your customers via multiple channels like Email, SMS, QR code or in-App. Use the insights from the feedback to boost your resolution and response times and reduce churn.

Deflect call center volume with timely and visually appealing bills and statements

Generate and distribute personalized billing statements (including personalized videos) that explain complex information in an easy-to-understand format with detailed explanations and recommendations for each customer. Orchestrate billing reminders to deliver a hassle-free customer experience.

Telecom

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Site Map    |    Privacy Policy