Make complex communications simpler
and customer experience better

90%

Customers renew their policies if they experience ‘superior claims capabilities’

59%

Customers make their buying decisions based on customer experience

30%

Efficiency gains are achieved by enhancing self-service capabilities

62%

Customers prefer communications on digital platforms like apps

Make complex communications simpler and customer experience better

90%

Customers renew their policies if they experience ‘superior claims capabilities’

59%

Customers make their buying decisions based on customer experience

30%

Efficiency gains are achieved by enhancing self-service capabilities

62%

Customers prefer communications on digital platforms like apps

CCM use cases for Insurance

Policy servicing made simple

Manage all policy servicing correspondence from a single pane of glass. Empower customers to self-service information by incorporating bi-directional capabilities in your communication channels.

Reduce cancellations in free look-up period

Promptly address customer concerns. Keep the engagement high to reduce cancellations in free look-up period.

Digitize Forms

Still sharing hundreds of PDF on your website for customer to download, print, fill and submit? Switch to digital editable PDF’s which can be filled & submitted electronically with instant acknowledgements.

Reduce time for new product launch

Post regulatory approvals - Fast track your product in the market. Quickly design new content or repurpose existing material for a faster turn-around in generation of new product policy document.

Improve Compliance

Track communications for delivery, bounce, read, etc. Retain conversation trails with individual customers for audit purposes

Boost your renewals

Enhance policy servicing experience for your customers to ensure higher renewal rates.

Brand consistency

Do your policies look consistent when generated from different applications? Build a centralized template repository to avoid inconsistencies in branding & content. Reduce change cycle times to comply with frequent regulatory changes.

Insurence Bank

Customer Testimonials

Enhance your customers' experience with a single platform

Aditya-birla-health
Edelwise-life-tokio
icici-lombard
kotak-genral-insurence
reliance-genral-insurence
Future-genrali
Edelwise-insurence
Hdfc-egro
Manipal-signa

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© 2021 FCI. All Rights Reserved.
Site Map    |    Privacy Policy