Listen to your customers before
someone else does

#1

Factor driving customer loyalty is customer service and experience

74%

Customers prefer virtual healthcare assistance

55%

Customers are inclined to instant messaging or live chats

$3.6

Billion of revenue will saved globally with chatbots integration by 2022

Listen to your customers before someone else does

#1

Factor driving customer loyalty is customer service and experience

74%

Customers prefer virtual healthcare assistance

55%

Customers are inclined to instant messaging or live chats

$3.6

Billion of revenue will saved globally with chatbots integration by 2022

CCM use cases for Healthcare

Enhance your patient correspondence and experience

An integrated communications platform allows you to make conversations with each patient on their preferred channel and language. Keep your patients’ communications tailored to their specific needs like medications, diagnosis, consultation etc.

Simplify communications with digital processing

Generate and deliver hyper-personalized, dynamic documents that explain health plan & benefits in the most intuitive format for your customers. Save on paper forms, scan & mail related costs. Integrate with your DMS (document management system) to archive and retrieve crucial documents in real-time

Keep your communications relevant and compliant

Adhere to mandatory and ever-growing regulatory requirements and keep your communications compliant to protect patient privacy, ensure quality care and prevent fraud.

Visually represent your bills, statements and other expense related documents to reduce call center volume

Understanding medical bills and statements can be a cumbersome process. Many consumers are left confused with medical jargons while others, overwhelmed with huge expenses. With our platform, generate documents that help patients navigate the billing process easily. Simplify complex information with visual and graphical representation that solve patients’ queries in their preferred channel and reduce call center volume significantly.

Digital onboarding of your patients

Onboard your customers digitally with pre-filled forms, ID cards, welcome kits and more. Take new patients through pre-defined and automated touchpoints and eliminate repetitive tasks to save time for your customers and boost trust.

Healthcare

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Site Map    |    Privacy Policy