FCI is revolutionizing the customer communications. We help organizations of all sizes deliver amazing digital experience to their customers with the help of dynamic, interactive and highly personalized communications. Our mission is to eliminate the dead, one-way communications and make it easy for organizations to lean on one-to-one customer experiences.
FCI provides customer communication management solutions and services to help organizations meet their business goals, support regulatory compliance, and drive business growth.
FCI supports hundreds of clients in the Banking, Finance, Insurance, Utilities, Healthcare, and Telecom Industries by delivering true omni-channel digital experience. Our clients include some of the global fortune 500 companies as well as small to medium enterprises. To drive smarter business communications these clients trust FCI and we partner with them throughout their customers’ journey.
FCI provides that required agility which help organizations across industries to transform mission critical challenges into automated processes enhancing the overall customer satisfaction.
At FCI, we believe there is a better way to communicate with your customers. A more valuable, less stereotyped way where customers are engaged rather than just being informed. We enable organizations to create amazing digital experiences (DX) for their customers through interactive, on-demand and batch communications.
We focus on customer-centricity which is one of the core aspects of delivering delightful customer experiences.
Our team has been working tirelessly on the technology to ensure a world class customer experience. We are a rapidly growing team of professionals and if you would like to join this awesome team - please email us at firstname.lastname@example.org.
A look back at FCI's history.
FCI has gone through several business transformations over the last 5+ decades of its existence – in the document management space. FCI has been helping companies manage their critical customer communications in industries such as Banking, Financial Services, Insurance, Telecom and Utility. We help our customers deliver relevant content through the right channel and at the right time.
Our experience of more than a decade in managing transactional documents has given us the insights needed to solve complex challenges that an organization faces - be it managing different data formats from multiple data sources / systems or generating high volume documents for delivering through multiple channels or timely generation and delivery of documents for quicker payment collection cycle.
Started as a typing college in New Delhi, India
Chain of Copy Shop
Early starters of copy shop business with multiple stores
Transaction Print & Mail Services
Specialization in large transactional printing & mailing services for banks, telcos, utilities and insurance.
CCM Managed Services
Providing CCM solutions for large enterprise & SMB's
Expands to US Market
FCI opens office in New York