to Modernize and Transform

Who we are?

FCI is revolutionizing the customer communications. We help organizations of all sizes deliver amazing digital experience to their customers with the help of dynamic, interactive and highly personalized communications. Our mission is to eliminate the dead, one-way communications and make it easy for organizations to lean on one-to-one customer experiences.

FCI provides customer communication management solutions and services to help organizations meet their business goals, support regulatory compliance, and drive business growth.

Who we work with?

FCI supports hundreds of clients in the Banking, Finance, Insurance, Utilities, Healthcare, and Telecom Industries by delivering true omni-channel digital experience. Our clients include some of the global fortune 500 companies as well as small to medium enterprises. To drive smarter business communications these clients trust FCI and we partner with them throughout their customers’ journey.

FCI provides that required agility which help organizations across industries to transform mission critical challenges into automated processes enhancing the overall customer satisfaction.

How we go about it?

At FCI, we believe there is a better way to communicate with your customers. A more valuable, less stereotyped way where customers are engaged rather than just being informed. We enable organizations to create amazing digital experiences (DX) for their customers through interactive, on-demand and batch communications.

We focus on customer-centricity which is one of the core aspects of delivering delightful customer experiences.

Our Leadership Team

Our team has been working tirelessly on the technology to ensure a world class customer experience. We are a rapidly growing team of professionals and if you would like to join this awesome team - please email us at careers@fci-ccm.com.

Amit's experience spanning 18+ years extends across several functions – Strategy, Marketing and Operations Excellence. Amit led Friends Color Images (FCI) from a quick print copy shop to a 800 people strong Customer Communications Management company.

Amit Sawhney
Co-founder & CEO

Vineet heads technology at FCI. He envisions technology roadmap and solutions. Vineet's 16 years of experience spans across solving complex CCM problems of large scale enterprises in banking, insurance, telecom and utility.

Vineet Sawhney
Co-founder & President

Deepak heads the global delivery center. Coming from a solution architect background, he is responsible for solution development, delivery and support. He has been instrumental in FCI's journey from print centric organization to a CCM technology company.

Deepak Bhasin
IT & Delivery Head

Mayank is a tech enthusiast who is passionate about new technology and helping organizations benefit from it. He has 25+ years of experience working with tech giants like Xerox. He is responsible for new business acquisition and client relations.

Mayank Mital
Director – North America

A First Class Post Graduate in commerce, Rajat is having 20 Years of experience in managing print business, Rajat started his career with FCI in 1999, since then he has been instrumental in managing the printing and mail business of FCI.

Rajat Bhasin
Head – Print & Mail Business

A Delhi University Alumni with 25 Years of experience in managing accounts and finance . Sanjay gives strategy and manages the accounts and finance systems and processes of FCI.

Sanjay Vig
Head – Accounts & Finance

An XLRI alumni with 14 Years of experience in managing total gamut of human resources. Debaprasad' expertise includes talent acquisition, organizational restructuring, change management, design and implementation of HR process & people practices.

Debaprasad Ray
Senior Manager – Human Resources

An alumni of Singapore Management University, Singapore, Rajat is having 10 years of experience in managing strategic accounts. He manages FCI' CCM client accounts for US and Europe.

Rajat Chauhan
Manager – Strategic Accounts

Kulvinder with 15 years of experience in managing information security and IT infrastructures. Kulvinder strategizes and executes FCI's Info sec and IT Infra structure management processes and practices.

Kulvinder Singh Ghaley
Senior Manager – IT Infra & Infosecurity

An Alumni of Mumbai university , Suman is having broad expertise in managing customer services. She executes FCI' customer delight programs and is responsible for NPS- Net Promoter Scores of the organization.

Suman Ganesh Chittari
Manager – Customer Service

Manish with a rich experience in Sales & Marketing has worked with big brands like Thomson Press (India) Limited, India Today Group etc. He is currently responsible to enable business development and strengthen B2B relationships for FCI.

Manish Hans
Manager - Business Development

Our History

A look back at FCI's history.

FCI has gone through several business transformations over the last 5+ decades of its existence – in the document management space. FCI has been helping companies manage their critical customer communications in industries such as Banking, Financial Services, Insurance, Telecom and Utility. We help our customers deliver relevant content through the right channel and at the right time.

Our experience of more than a decade in managing transactional documents has given us the insights needed to solve complex challenges that an organization faces - be it managing different data formats from multiple data sources / systems or generating high volume documents for delivering through multiple channels or timely generation and delivery of documents for quicker payment collection cycle.

  • Starting out

    1959

    Started as a typing college in New Delhi, India

  • Chain of Copy Shop

    1975

    Early starters of copy shop business with multiple stores

  • Transaction Print & Mail Services

    2002

    Specialization in large transactional printing & mailing services for banks, telcos, utilities and insurance.

  • CCM Managed Services

    2012

    Providing CCM solutions for large enterprise & SMB's

  • Expands to US Market

    2015

    FCI opens office in New York

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