Rewire Utility Experiences for Informed &
New technological developments, policy, and regulatory changes, structural reforms in the Utility sector have given consumers more bargaining power today. Utility firms need to realign their business models to meet heightened consumer expectations, stay relevant, and create value. Simplified Omni Channel Communication can help customers realize the competitive service attributes of the utility industry. FCI CCM Solutions elevate service capabilities of utility institutions with data-driven, interactive, structured transformation of customer communication technologies. Our comprehensive range of customer communication solutions helps Utility Organizations digitize, automate, and unify communication processes. Let your utility business achieve the perfect balance of transactive and experiential customer relationship with FCI CCM Solutions.
Make each Customer Interaction count with
Smart Utilities Experience Solutions
Develop Smart Consume and Pay Solutions
with Adaptable CCM Platforms
Omni Channel CCM Workflows by FCI - Automate E-Billing, Complaint Management,
Onboarding and more customer facing functions.
Grow a Participative Customer
Engagement Culture via Digital
Leverage proactive CCM capabilities for Critical Communication -
Planned Outages, Tariff Changes, Customer Interest Notifications & more.
Increase overall customer
satisfaction with FCI’s
CCM led Cloud Contact Centers
Synchronize multi-platform communications into one integrated
end-to-end engagement journey
Run Informed Decision Cycles
and Customized Service Programs
with 360° Customer View
Serve your customers better with a unified User Interface Platform
which retrieves, collates and represents service status and indicators
to make customized service calls.