Companies that successfully engage their customers realize 63% lower customer attrition, 55% higher share of wallet, and 50% higher productivity.


The way businesses engage, manage and transact with customers matters more than ever. From bills and statements to policies and correspondence, across print, mobile and online media, transactional communications serve as vital touch points in shaping your customer relationships. They’re also a critical part of doing business – both a legal obligation and a commercial necessity – with a direct impact on your bottom line.


The Healthcare and Insurance industry is a highly regulated industry where creating powerful customer facing documents can be a challenge. The businesses have to deliver invoices, claims, contracts and statements of benefits that are both interactive and engaging, while remaining compliant. Truly powerful documents can deepen customer relationships, increase client satisfaction, and increase the return on investment of each transaction.


FCI’ comprehensive customer communications management platform delivers features and benefits that generate engaging communications that enhances the customer experience, enabling you to reach your business objective.


Delivering on the promise
of personalized, connected, and responsive care.


Benefits for Healthcare and Insurance Companies

  • Generate relevant healthcare communications promoting preventative care, disease management, and behavior modification to build customer loyalty and trust which in turn will cut healthcare costs, reduce claims.
  • Create customized and interactive communications for a variety of delivery channels and mobile devices
  • Manage personalized response to claims and complaints in an automated mode.
  • Two-way communication – Capture responses from the customer on a real time basis through Interactive documents.
  • Increase penetration of electronic document adoption.
  • Reduce Print & Mail Costs.
  • Lower Operational Costs Through Business Process Automation.
  • Enhance Agent & Customer Self Service through your web portal.
  • Deliver on the promise of personalized, connected, and responsive care.