Companies that successfully engage their customers realize 63% lower customer attrition, 55% higher share of wallet, and 50% higher productivity.
The way businesses engage, manage and transact with customers matters more than ever. From bills and statements to policies and correspondence, across print, mobile and online media, transactional communications serve as vital touch points in shaping your customer relationships. They’re also a critical part of doing business – both a legal obligation and a commercial necessity – with a direct impact on your bottom line.
The Healthcare and Insurance industry is a highly regulated industry where creating powerful customer facing documents can be a challenge. The businesses have to deliver invoices, claims, contracts and statements of benefits that are both interactive and engaging, while remaining compliant. Truly powerful documents can deepen customer relationships, increase client satisfaction, and increase the return on investment of each transaction.
FCI’ comprehensive customer communications management platform delivers features and benefits that generate engaging communications that enhances the customer experience, enabling you to reach your business objective.
Benefits for Healthcare and Insurance Companies