Companies that successfully engage their customers realize 63% lower customer attrition, 55% higher share of wallet, and 50% higher productivity.


Smart businesses use regular customer correspondence such as bills, statements, policies, proposals, notifications, and other communications as the vehicle to engage customers and bring incremental business. Companies that successfully engage their customers realize 63% lower customer attrition, 55% higher share of wallet, and 50% higher productivity.

Our end to end customer communications management services help customer centric organizations create engaging experiences, enhance CX quotient, generate upsell, cross-sell opportunities, and strengthen loyalty across customer life cycle. Our services are crafted to match your needs at any maturity stage of your CCM processes.


Have a CCM platform – Seeking support / Want to do more

FCI has extensive experience and capabilities in CCM Platform. We have one of the largest teams of CCM experts and have set-up impeccable solutions and managed customer correspondence for enterprises in banking industry. Whether you are just starting your CCM journey or are an advanced user, our services will help you solve your challenges by leveraging the full potential:

  • CCM Strategy - Assessment of current customer communication strategy, technology and future roadmap.
  • Migration - Migrate from legacy applications or other document composition tool to another
  • Version Upgrades - Upgrading the platform from older versions of CCM platform to the latest
  • Managed Support - L1, L2 & L3 support, template management.
  • Quality Assessment & Testing - Output, comparison testing, and automated testing
  • Document transformation - Do more with your customer documents – HTML5 interactive documents, social, mobile integration.

We have extensive expertise on leading CCM tools like GMC Inspire, Opentext Exstream, Doc1, Doxee.

Engagement Model

Salient Features

Modular Approach

Modular Approach

You can engage FCI for one or more processes/modules based on your project requirement.

Flexible Engagement

Flaxible Engagement

Fixed-cost projects with detailed Scope of Work(SOW) or Time 7 Material(T&M) engagement.

Staff Augmentation

Staff Augmentation

Onsite, offshore or Hybrid - a mix of both.



State-of-the-art processes with international quality standards.

Tiered Pricing

Tiered Pricing

Lets you to assess and choose based on deliverables and costs, seperated for each process.We ensure optimum ROI for your dollar



ISO 9001:2008, ISO 2701:2013, PCI DSS, HIPAA

Explore our Professional Services

Still outsourcing to Print partners / Using legacy applications

FCI is the pioneers in offering CCM as managed services in North America. Our managed services empower organizations, irrespective of their investment capabilities, manage and deliver customer communications at par with industry standards.

  • Centralized platform in the cloud, for all your outbound communications through – print, email, text, mobile apps and social media
  • Manage all your structured, on-demand, and 1:1 communications at one place
  • End to end communications management – data transformation, document composition, omni-channel delivery, and archival
  • Improved collaboration among dispersed team - workflow creators, approvers and users
  • Statements, billing, and promotional information delivered in a highly interactive format accessible across devices
  • Compliant: ISO 9001:2008, ISO 27001:2013, PCI DSS, HIPAA

Advantages of Managed CCM

No capital Investment

no investment is required into technical infrastructure, licensing - SAAS based, Software pay as you go subscription modal


Experts with right experience, available to support, No hassles of hiring, training and retaining resources


Support modern best practices customer communication such as HTML5 dynamic documents, personalized videos

Economies of scale

Cloud platform enable you deploy distributed team, save costs

Process Control

Reduce your dependency on print partners for crotical communication

Faster Time To Market

Efficient process for faster turnaround in creating new template, cross functional, team coordination’s and change management

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Official implementation partner for GMC Inspire, Opentext Exstream and Doxee

Proven Track Record - A decade long expertise of managing critical customer communications

110+ seasoned CCM experts - Get the qualified experts of GMC Inspire, Opentext Exstream, Doc1, Doxee, Thunderhead, and, XMPie.

1 Billion+ communications processed annually