Companies that successfully engage their customers realize 63% lower customer attrition, 55% higher share of wallet, and 50% higher productivity.
Smart businesses use regular customer correspondence such as bills, statements, policies, proposals, notifications, and other communications as the vehicle to engage customers and bring incremental business. Companies that successfully engage their customers realize 63% lower customer attrition, 55% higher share of wallet, and 50% higher productivity.
Our end to end customer communications management services help customer centric organizations create engaging experiences, enhance CX quotient, generate upsell, cross-sell opportunities, and strengthen loyalty across customer life cycle. Our services are crafted to match your needs at any maturity stage of your CCM processes.
FCI has extensive experience and capabilities in CCM Platform. We have one of the largest teams of CCM experts and have set-up impeccable solutions and managed customer correspondence for enterprises in banking industry. Whether you are just starting your CCM journey or are an advanced user, our services will help you solve your challenges by leveraging the full potential:
We have extensive expertise on leading CCM tools like GMC Inspire, Opentext Exstream, Doc1, Doxee.
You can engage FCI for one or more processes/modules based on your project requirement.
Fixed-cost projects with detailed Scope of Work(SOW) or Time 7 Material(T&M) engagement.
Onsite, offshore or Hybrid - a mix of both.
State-of-the-art processes with international quality standards.
Lets you to assess and choose based on deliverables and costs, seperated for each process.We ensure optimum ROI for your dollar
ISO 9001:2008, ISO 2701:2013, PCI DSS, HIPAA
Explore our Professional Services
FCI is the pioneers in offering CCM as managed services in North America. Our managed services empower organizations, irrespective of their investment capabilities, manage and deliver customer communications at par with industry standards.
no investment is required into technical infrastructure, licensing - SAAS based, Software pay as you go subscription modal
Experts with right experience, available to support, No hassles of hiring, training and retaining resources
Support modern best practices customer communication such as HTML5 dynamic documents, personalized videos
Cloud platform enable you deploy distributed team, save costs
Reduce your dependency on print partners for crotical communication
Efficient process for faster turnaround in creating new template, cross functional, team coordination’s and change management
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Official implementation partner for GMC Inspire, Opentext Exstream and Doxee
Proven Track Record - A decade long expertise of managing critical customer communications
110+ seasoned CCM experts - Get the qualified experts of GMC Inspire, Opentext Exstream, Doc1, Doxee, Thunderhead, and, XMPie.
1 Billion+ communications processed annually