Companies that successfully engage their customers realize 63% lower customer attrition, 55% higher share of wallet, and 50% higher productivity.


Smart businesses use regular customer correspondence such as bills, statements, policies, proposals, notifications, and other communications as the vehicle to engage customers and bring incremental business. Companies that successfully engage their customers realize 63% lower customer attrition, 55% higher share of wallet, and 50% higher productivity.

Our end to end customer communications management services help customer centric organizations create engaging experiences, enhance CX quotient, generate upsell, cross-sell opportunities, and strengthen loyalty across customer life cycle. Our services are crafted to match your needs at any maturity stage of your CCM processes.


Have a CCM platform – Seeking support / Want to do more

FCI has extensive experience and capabilities in CCM Platform. We have one of the largest teams of CCM experts and have set-up impeccable solutions and managed customer correspondence for enterprises in banking industry. Whether you are just starting your CCM journey or are an advanced user, our services will help you solve your challenges by leveraging the full potential:

  • CCM Strategy - Assessment of current customer communication strategy, technology and future roadmap.
  • Migration - Migrate from legacy applications or other document composition tool to another
  • Version Upgrades - Upgrading the platform from older versions of CCM platform to the latest
  • Managed Support - L1, L2 & L3 support, template management.
  • Quality Assessment & Testing - Output, comparison testing, and automated testing
  • Document transformation - Do more with your customer documents – HTML5 interactive documents, social, mobile integration.

We have extensive expertise on leading CCM tools like GMC Inspire, Opentext Exstream, Doc1, Doxee.

Engagement Model

Explore our Professional Services

Still outsourcing to Print partners / Using legacy applications

FCI is the pioneers in offering CCM as managed services in North America. Our managed services empower organizations, irrespective of their investment capabilities, manage and deliver customer communications at par with industry standards.

  • Centralized platform in the cloud, for all your outbound communications through – print, email, text, mobile apps and social media
  • Manage all your structured, on-demand, and 1:1 communications at one place
  • End to end communications management – data transformation, document composition, omni-channel delivery, and archival
  • Improved collaboration among dispersed team - workflow creators, approvers and users
  • Statements, billing, and promotional information delivered in a highly interactive format accessible across devices
  • Compliant: ISO 9001:2008, ISO 27001:2013, PCI DSS, HIPAA

Advantages of Managed CCM

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Official implementation partner for GMC Inspire, Opentext Exstream and Doxee

Proven Track Record - A decade long expertise of managing critical customer communications

110+ seasoned CCM experts - Get the qualified experts of GMC Inspire, Opentext Exstream, Doc1, Doxee, Thunderhead, and, XMPie.

1 Billion+ communications processed annually