MANAGED SERVICES

MANAGED SERVICES

Developing a Customer Communications Strategy requires taking a holistic approach that encompasses a deep understanding of your customers, improving business processes and workflows, greater data utilization and development of lifecycle document management. Executing a strategy requires focus on what the customers’ value the most and what the platform can deliver. By Choosing FCI, you can expect your business to:

  • Increase customer engagement.
  • Stay on top of changes in the regulatory and legal environment…
  • Reduce operating costs.
  • Enhance your communications.
  • Rapidly respond to customer needs.
  • Meet your organizations communication goals.

 

With FCI’ Managed Services approach to CCM provides a flexible and cost-efficient alternative to buying CCM tools and managing things in-house with dedicated IT professionals. We offer a comprehensive end-to-end CCM solution – from data extraction, document production, multi-channel delivery and response management. Our solution provides leading-edge hardware, software and trained CCM professionals in a secure data center.

 

FCI’ solution enables businesses to manage their portfolio of customer communications in a secure, collaborative and auditable cloud infrastructure.  Keeping processing costs low while delivering a high level of performance and production flexibility. 

 

With managed services your business gets the benefits of:

  • Lowering your overall operating costs.
  • Focusing on business objectives.
  • Faster time to market & reduced risk.
  • Improved customer experience.
  • Single window of accountability.
OUR APPROACH

OUR FRAMEWORK

A bird's eye view of our proven framework for your information flow.

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OUR PHASES

These four phases complete your CCM project from end-to-end.

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