Developing a Customer Communications Strategy requires taking a holistic approach that encompasses a deep understanding of your customers, improving business processes and workflows, greater data utilization and development of lifecycle document management. Executing a strategy requires focus on what the customers’ value the most and what the platform can deliver. By Choosing FCI, you can expect your business to:
With FCI’ Managed Services approach to CCM provides a flexible and cost-efficient alternative to buying CCM tools and managing things in-house with dedicated IT professionals. We offer a comprehensive end-to-end CCM solution – from data extraction, document production, multi-channel delivery and response management. Our solution provides leading-edge hardware, software and trained CCM professionals in a secure data center.
FCI’ solution enables businesses to manage their portfolio of customer communications in a secure, collaborative and auditable cloud infrastructure. Keeping processing costs low while delivering a high level of performance and production flexibility.
With managed services your business gets the benefits of:
A bird's eye view of our proven framework for your information flow.
These four phases complete your CCM project from end-to-end.