Customer communication management (CCM) is a planned strategy that enables organizations to design, manage & deliver all outbound communications - across multiple channels. A future-proof customer communication strategy allows an organization to deliver exceptional, continuous and connected communications and gain real-time insights into customer behaviour.
This translates into a power-packed customer experience that increases engagement, drives revenue and promotes customer lifetime value.
With millennials changing the rules of customer experience, organizations across industries are under immense pressure to optimize customer communications while configuring business rules and staying compliant. Organizations that fail to give due attention to customer communications, are more prone to customer churn.
With the rise of millennial customers, the game is all about automated processes and highly interactive communications. FCI understands the needs of your fast-paced, always-on digital customers and provides solutions that become the backbone of your customer communication strategy. This further helps you to deliver amazing digital experiences at each stage of your customer journey.
Based on customer’s action such as forgot/lost password, missed payment, policy payment due date, account updates etc. a real-time interaction can be triggered within a communication to solve your customer's queries. Mapping your customer journey and creating dynamic & responsive touch-points will assist you to increase customer satisfaction, build loyalty and sustain a competitive advantage
Increase on-boarding volume through quick and convenient digital forms that are pre-populated with your customers’ data.
It eliminates manual processes and eventually improve the processing turnaround time.
Add promotions and marketing messages by leverage customer data to position up-sell and cross-sell promotions tailored to their unique needs.
Our security management processes are ISO 27001 certified along with PCI DSS certified environment. Additionally, your data is encrypted by default, at every point.
Add dynamic elements to quotes, business information and welcome kits and allow your customers to interact with them.
Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.