Your customers are more connected, socially networked, and better informed than ever before. Converting print centric documents into PDFs and sending them as attachment was relevant until last decade when your customers accessed them mostly on laptop/desktops.
This article outlines the modern best practices of customer documents for enhanced accessibility. Modern ways help you can deliver:
It is time to toss out the old models. The modern practices are amorphous – spanning across channels and touch points.
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