RESOURCES

CCM RESOURCES

CCM RESOURCES

 

eBook - How the Banking Industry Can Deliver a Seamless Customer Experience

Legacy applications and outdated document processes have been a barrier to delivering an exceptional experience in the banking industry. Find out how you can leverage Customer Communication Management (CCM) platforms to overcome these barriers, and improve responsiveness to customer needs and market changes.

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What's next after Print and PDFs

Customers are more digitally connected, socially networked, and better informed than ever before. Converting print centric documents into PDFs and sending them as attachment was relevant until last decade when your customers accessed them mostly on laptop/desktops. This article outlines the current best practices of customer documents for enhanced accessibility.

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Credit Unions are like boutique clothing stores

Customer centric organizations have been looking for new ways to stand-out, as traditional differentiators such as product and pricing do not exist anymore.

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Whitepaper: Insurance – How To Improve CX In Customer Life Cycle Thru Customer Communications

Product differentiation and price are the traditional touchstones in insurance marketers’ tool kit. This whitepaper helps you with right approach to facilitate superior customer experience (CX) thru customer communications.

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Form to download the Checklist

Checklist: Definitive Guide to Select Your CCM Partner

Customer communications has reached to a level where – it is more personalized, sophisticated and delivered through channels that customers prefer to consume information.

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