FCI Careers

The umpteen possibilities between technology and customer engagement have become the source of inspiration for modern products and services. At FCI we get to map these possibilities and shape them to serve customer-centric objectives of businesses. It’s a combination of research, creativity, productivity, and culture that keeps Team FCI driven towards a vision - ‘Modernize and Transform Customer Communications’. Our global teams with local-based CCM experts for different demography and businesses offer us an opportunity to work in new environments and work-cultures. We ensure that active ‘Employee Engagement’ contributes to allied growth. Here we perceive, create, and benefit Together!

Current Opening   |     Last update September 25, 2020


The best about being the part of a core-technical organization is access to disruptive ‘future-of-things’ opportunities. Achieve hybrid soft
and hard skills while working with technology leaders from across the world. Become a certified expert with the conclusive on-job training
environment of FCI.

Description : (Preference will be given to IIM Indore or IIM Lucknow Alumni’s with 2-3 years of experience in a start-up environment) We are looking for a dynamic and competent Product Manager to become the eyes and ears of our clients & management team and translate their needs into the a SaaS product. You will work closely with the engineering, design, and business development team to come up with the best strategy for product features and roadmap to solve on-ground logistics problems. You will be accountable for the entire product lifecycle, right from planning through development, go-live, and retirement phases. You possess a strong understanding and experience in launching enterprise SaaS products with a customer centric vision. You have a passion to deep-dive into data and ability to make your decisions on basis of the data you have - or don’t have. You are a master at creating a win-win situation for your customers and your product by providing compatible world-class solutions to customers problem.

Profile : Build the product strategy and roadmap in line with customers problems and company's vision Develops and manages the product roadmap, demonstrating expertise at the product group level, building partnerships with relevant stakeholder teams, and making trade-off decisions for multiple products or product groups. • Lead a set of cross functional teams by translation of the product strategy into detailed requirements and prototypes to drive the product development goals • Identify market opportunities with research and competitive analysis and integrate it into product requirements to enhance user satisfaction • Analyze complex use cases with experience in using analytics platforms to understand product usability and break them down to simplify user experience • Design simple and intuitive user interfaces through wireframes and mock-ups • Listen to the clients on an ongoing basis, be a trusted advisor and work towards aligning our offerings to their expectations • Develop and launch new products while enhancing the existing products on a timely basis • Communicate the product solutions and offerings effectively internally and externally • Be persistent and professional in pursuit of all product deliverables and documentation such as PRD and Knowledge Base • Be updated with the emerging trends in IT and technical architecture • Works with relevant internal and external stakeholders to identify and prioritize customer issues and customer experience gaps across one or more product groups; uses findings to determine short and medium-term risk and opportunities for the product group(s) and drive further customer adoption. • Identifies new and innovative methods and metrics for tracking product success, including customer adoption and satisfaction. • Works with cross functional leaders and experts to establish best practices and identify opportunities to improve the product development and delivery process. • Uses analytics to monitor product KPIs and ensure success metrics are being met; identifies opportunities for testing and product/product group enhancements based on results. • Provides direction to cross-functional teams, including engineering teams and business functions, communicating the product/product group roadmap, and keeping everyone informed of updates.

Experience : MUST HAVE: 3+ years of technical product management experience and a strong passion to build great products and increase customer delight. • MUST HAVE: Experience in managing end to end product launches. Worked in the role of a product managers for at

Location : Noida

Description : We are looking for a Dot Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support. In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. Your goal will be to work with internal teams to design, develop and maintain software.

Profile : • Participate in requirements analysis • Write clean, scalable code using .NET programming languages • Collaborate with internal teams to produce software design and architecture • Test and deploy applications and systems • Revise, update, refactor and debug code • Improve existing software • Develop documentation throughout the software development life cycle (SDLC) • Remain up to date with the terminology, concepts, and best practices for coding console apps • Develop technical interfaces, specifications, and architecture • Create and test software prototypes • Develop client displays and user interfaces • Assist software personnel in handling project related work and other requirements • Coordinate with other software professionals and developers

Experience : • 2-3 years of development experience using VB .NET • Proven experience as a .NET Developer • Strong knowledge of Console applications & Windows/Desktop applications • Strong knowledge of File Handling operations • Knowledge of databases.

Location : Noida

Description : We are looking for a highly analytical thinker with an audience-first mindset for the role of Content Marketing Manager. Candidates should be experts on social media analytics, understand the nuances, advantages and shortcomings of each platform and know how to utilize data in formulating a campaign strategy. As a Content Marketing Manager you will create, curate, and repurpose content for internal and external communications needs by working with internal stakeholders to streamline content delivery process and execute it. As a Content Marketing Manager, you will be responsible for developing and implementing the overall content strategy based on our specific goals and objectives. If you love creating high-quality and engaging content and drive business success with it, we want you on our team!

Profile : Roles and Responsibilities: • Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, e-books, reports, webinars, infographics, etc.). • Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers). • Optimize our marketing automation and lead nurturing processes through email, content, and social channels. • Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers. • Orchestrating digital content strategies across all online platforms. • Driving traffic and engagement that translates to sales and brand promotion. • Managing a content marketing budget. • Measuring the results of marketing activity to inform future marketing campaigns. • Implementing SEO best practices. • Knowing which platform different kinds of content are best suited to. • Designing and implementing creative marketing strategies to disseminate content. • Take ownership for content delivery to support product or marketing projects (launching new release, executing on awareness programs that are synchronized across various channels – website (including microsite), email campaign and sales collaterals etc. • . • Provide assistance to team members on other written materials as needed.

Experience : Required Candidate profile • Minimum of 4-7 years of work experience in a progressive work environment. • Prior working experience in an IT setup. • Experience with online community building. • Data-driven and highly analytical.

Location : Noida

Description : Job Description: We are looking for a passionate Angular Front-End Developer to join our team to build applications in an Agile environment. The ideal person should have working experience in developing front-end web applications using Angular 2+ versions maintaining good code quality

Profile : Roles and Responsibilities:  Develop, debug, document, and test new and existing software systems and/or applications for proprietary software for internal use.  Good technical hands-on experience developing complex user interfaces using modern web development technologies (HTML5, CSS3, JavaScript) and Angular 2+ front-end development framework.  Comfortable working in an open, dynamic, rapidly changing environment where collaboration is crucial. Candidates should have experience, or feel comfortable with, techniques such as pair programming.  Participate in backlog decomposition & estimation.  Ability to work with a team and independently.  Participate in development life cycle including requirements analysis.  Familiarity with Agile (e.g., Scrum Process).  Collaborate with back-end developers and web designers to improve usability.  Strong communication skills

Experience : Required Candidate profile:  2-7 years as a Front-End/UI developer with customer-facing Web application development experience in a professional setting.  Strong Angular (6/7/8/9) and TypeScript skills with good JavaScript knowledge. 

Location : Noida

Description : • Work closely with the Product Manager / Tech Manager /Architect to define the deliverable. • Mentor and motivate the team to achieve deadlines. • Should understand what’s required to solve a problem in a variety of dimensions • Write code for complex modules. Work with Architect to define the product architecture. • Define the coding guidelines and ensure that the team stick to it. • Perform code reviews based on agreed guidelines. • Should possess hands on experience in Docker, kubernetes, AWS • Should have good knowledge of Object Orientes and Cloud native computing design patterns. • Should have working knowledge on CI/CD

Profile : • A graduate/masters in engineering preferably in Computer Science or IT with consistent academic grades all across. • Should possess exceptional communication and problem solving capabilities. • Should have experience working in product or large scale IT company and have good programming experience in Java 8+, Spring, Mongo DB, Redis, Kafka, Consul, Spring Data cloud. • Proficient in agile/scrum or iterative way of development methodology Ability to manage to cross functional teams (BA, tech writer, Architect, Developer, UI/UX and QA). • 5+ years of experience working in product or large scale IT company.

Experience : 5+ years of experience working in product or large scale IT company.

Location : Noida

Description : •Managing more than one projects and work with team leads to scope complex projects •Perform project reviews on a consistent basis to ensure project delivery is on time and on budget. •Manage and be fully responsible for the resources and personnel management aspects of the Product Development team •Liaise closely with the business teams & client, including taking briefs and providing status reports •Work closely with the in- house and offshore project teams ensuring work produced meets the clients brief and is delivered on time. •Provide data and information required by the business by attending internal meetings and completing internal systems e.g. timesheets. •Following best project management practices alongside SDLC processes, using Agile & traditional methodologies. •Drive project deliveries as per the agreed scope, time and budget while ensuring the highest degree of quality and client satisfaction. •Monitoring project results against technical specifications to ensure the required results are met as per specifications. •Monitor SDLC, including requirement/s gathering, analysis and design, development & testing. •Review individual and team job reports on a weekly basis and proactively raise any issues, such as cost variations, with management. •Responsible for the construction, presentation, and signoffs of key deliverables such as, Project Plans, Project Schedule, Project Status Review and Risk registers. •Facilitating planning sessions at various stages of the project lifecycle. •Working with a mixed bag of software engineers/developers/Testers/technical Writers with varying experiences to meet timely delivery in a dynamic business environment. •Manage relationship between FCI development team/s and client (Domestic/International) for multiple projects. •Works with production teams to create appropriate production schedules.

Profile : •Must have good experience including managing web development and integration projects using Java •Must have experience working with and training others on Atlassian tools (Confluence and JIRA) and other Project Management and Collaboration tools (MS Project & MS Office suite) •Must have experience with end-to-end project delivery lifecycle and Work Breakdown Structure (WBS) estimation technique and estimation technique. •Hands on experience in development & delivery of large scale Technical and IT operations engagement(s) •Strong experience in Delivery with distributed teams, define and implement delivery processes, handle mix of project types and technologies •Ability to build high performing teams, mentoring team members, building a strong second line •Excellent customer interfacing skills and proven ability to interact with Senior leadership team from IT and Business in the customer organization •Able to deal with diverse set of stakeholders and tune abstraction levels to be able to communicate effectively from a campus mind level to client program sponsor

Experience : •10+ Years of experience of which 4+ years of experience in a Technical Project Manager role in a mid-sized software development company

Location : Noida

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