Managing Customer Experiences in Post-COVID World Rotary Dials technology as simple as Rotary dials inspired Customer Experience designs back in the post-World War I years. With the introduction of rotary dials in bell telephones for commercial use after they had been successful in serving the frontlines; the customer no longer needed operators to switch their
Tag: Omni-channel Communications
The rising expectations of customers and technological advancements have changed the way in which interactions take place. Customers today are demanding more convenient, simplified, transparent and personalized communications. Successful organizations have understood the importance of investing in customer experience as it tends to be the crucial driver in delivering great business outcomes. Gradually, organizations have