The ever-growing technical advancements are changing customer experiences. With constant digital transformation strategies and a data-driven approach, customer communications have now become recipients of new devices, channels, and modern technology. Communication is the essential element to build relationships with customers, vendors, partners, and employees. Digitalization has made the customers grow more demanding and less forgiving.
With the introduction of multiple purchase channels, customer purchase behavior has evolved in the last decade. Customers prefer personalized and bi-directional communication for a better experience and don’t mind paying more for exceptional customer service. A report from Epsilon says 80% of customers are more likely to purchase with a personalized experience. Making improvements in
Customers stick to only those brands that offer an outstanding experience. Better customer engagement drives new revenue through services.2020 was the year of customer experience for businesses around the world, and CX specialists. Business leaders have captured their experience in thought-provoking customer experience quotes. First, let’s hear it from renowned Customer Experience Consultants who provide