Managing Customer Experiences in Post-COVID World Rotary Dials technology as simple as Rotary dials inspired Customer Experience designs back in the post-World War I years. With the introduction of rotary dials in bell telephones for commercial use after they had been successful in serving the frontlines; the customer no longer needed operators to switch their
Tag: Customer Journey Mapping
How many of us can claim that we know our customers really well? I think none of us have really stepped into the customer shoes and experienced their story. Often customers demand experiences that are highly interactive and responsive, but businesses today have failed to apprehend the true value of building customer relationships. To ensure