The rising expectations of customers and technological advancements have changed the way in which interactions take place. Customers today are demanding more convenient, simplified, transparent and personalized communications. Successful organizations have understood the importance of investing in customer experience as it tends to be the crucial driver in delivering great business outcomes. Gradually, organizations have
Tag: Customer Experience
It’s time for Halloween; the kids in my locality have already started preparing for the day. From monster costumes, scary ghosts to skeleton outfits all can be seen in the nearby markets and shopping malls. I remember the Halloween nights of the 2000s when we used to get ready and run out of our houses
How many of us can claim that we know our customers really well? I think none of us have really stepped into the customer shoes and experienced their story. Often customers demand experiences that are highly interactive and responsive, but businesses today have failed to apprehend the true value of building customer relationships. To ensure
We all want our business to get results. We want more eyeballs on our business and we want that attention to be fruitful. But how can we get the results that we wish to achieve? Well, achieving business goals can be a tough nut to crack, especially for the industries relying on legacy platforms and