Solving CX problems and deliver Digital Transformation Journey with Insightful data

Customers stick to only those brands that offer an outstanding experience. Better customer engagement drives new revenue through services.2020 was the year of customer experience for businesses around the world, and CX specialists. Business leaders have captured their experience in thought-provoking customer experience quotes. First, let’s hear it from renowned Customer Experience Consultants who provide

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Customer Experience Factors

Avoid pitfalls in 2021-Measure success through Digital Customer Communication management

“A satisfied customer is the best business strategy of all” – Michael LeBoeuf A new digital empowered society is emerging, and marketers need to shift to a customer-centric mindset to meet the evolving needs of their customers. This has pushed understanding and improving the customer experience (CX) to the forefront. Gartner defines customer experience as

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multi-channel vs. omni-channel

Multichannel Communication or Omnichannel Communication – Which is more effective?

The rising expectations of customers and technological advancements have changed the way in which interactions take place. Customers today are demanding more convenient, simplified, transparent and personalized communications. Successful organizations have understood the importance of investing in customer experience as it tends to be the crucial driver in delivering great business outcomes. Gradually, organizations have

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It’s time for Halloween! FCI keeps your customer experience alive with an agile CCM technology that provides the right mix of contextual communication with a smart analytics tool.

It’s time for Halloween; the kids in my locality have already started preparing for the day. From monster costumes, scary ghosts to skeleton outfits all can be seen in the nearby markets and shopping malls. I remember the Halloween nights of the 2000s when we used to get ready and run out of our houses

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