Most businesses often find themselves stuck brainstorming which CRM they should use. But oftentimes, they fail to understand that more than a CRM, they need CCM for their Business. What do you think your business needs more? CCM or CRM? Subscribe us to stay tuned to this bite-size series on CCM and more!
Happy Customers are the building blocks of an Organization Today! When it comes to providing exceptional customer experience (CX), organizations rate themselves as the topmost contender. But the reality seems to differ a lot. Well, the most important question is – Do customers love to complain or is it a part of their hobby? The
How many of us can claim that we know our customers really well? I think none of us have really stepped into the customer’s shoes and experienced their story. Often customers demand experiences that are highly interactive and responsive, but businesses today have failed to apprehend the true value of building customer relationships. To ensure