The interconnected global marketplace that we live in is experiencing a revolution that has been termed the ‘Customer Experience Movement.’ Businesses around the globe are now tweaking their strategies to be a part of that movement. This blog will talk about the basics of Customer Experience Management and how it can positively impact any business.
Another Milestone Unlocked for FCI! It brings us immense pleasure to share that our organization has been positioned among Customer Communications Management (CCM) Software Service Provider Leaders in India for Banking and Financial Services, Insurance, Public Sector, and Utility verticals in 2022 Aspire CCM Service Providers Leaderboard™. FCI has always played a pivotal role in
Over the past few years, the financial industry has been observing a trend of investing in Customer Experience Management (CXM) Systems. This trend can be attributed to the fact that many institutions are trying to keep up with the ever-changing digital landscape. Moreover, companies are understanding the impact of effective & personalized communications for better
With the introduction of multiple purchase channels, customer purchase behavior has evolved in the last decade. Customers prefer personalized and bi-directional communication for a better experience and don’t mind paying more for exceptional customer service. A report from Epsilon says 80% of customers are more likely to purchase with a personalized experience. Making improvements in
Every CX in business, either a product or service, have interactions with their customer at some point in the customer journey. This interaction forms the basis of whether your customers will continue to be with you or not. In this blog, we are going to understand what is customer experience and what are key metrics