15 Customer Experience Facts You Can’t Ignore [Infographic]

Good customer experience doesn’t only lead to happy customers, but it will conjointly result in additional revenue and different important benefits like customer loyalty, higher CLV (Customer Lifetime Value), etc. FCI has gathered 15 eye-opening customer experience facts that each CX professional must understand in 2019, which shows how much the customer experience will impact

Read More

Providing Seamless Customer Experience to the Key Demographic – The Millennials

Millennials are redefining Customer Experience! Rapid changes in technology and the convergence of social, mobile, cloud, and big data are fueling exponential growth from connected customers. There is enormous potential to strengthen customer communications, make them dynamic and interactive, and enhance the customer experience. Well connected, well informed and empowered customers are more satisfied, they

Read More

CCM Software – 5 Steps to a Successful Migration

The communication landscape has created a vast number of opportunities for organizations to grow and reap benefits out of their existing technologies. Organizations have started reviving their existing strategies for delivering smarter and futuristic communications. To reduce cost, eliminate operational silos and create smooth processes, it becomes quintessential for organizations to migrate to a holistic

Read More