Managing Customer Experiences in Post-COVID World Rotary Dials – technology as simple as ‘Rotary dials’ inspired Customer Experience designs back in the post-World War I years. With the introduction of rotary dials in bell telephones for commercial use after they had been successful in serving the frontlines; the customer no longer needed operators to switch
Tag: Customer Communication
Customer Lifetime Value Good customer experience doesn’t only lead to happy customers, but it will conjointly result in additional revenue and different important benefits like customer loyalty, higher CLV (Customer Lifetime Value), etc. Customer Experience Facts FCI has gathered 15 eye-opening customer experience facts that each CX professional must understand in 2019, which shows how
Millennials are redefining Customer Experience! Rapid changes in technology and the convergence of social, mobile, cloud, and big data are fueling exponential growth from connected customers. There is enormous potential to strengthen customer communications, make them dynamic and interactive, and enhance the customer experience. Well connected, well informed and empowered customers are more satisfied, they
The communication landscape has created a vast number of opportunities for organizations to grow and reap benefits out of their existing technologies. Organizations have started reviving their existing strategies for delivering smarter and futuristic communications. To reduce cost, eliminate operational silos and create smooth processes, it becomes quintessential for organizations to migrate to a holistic
Happy Customers are a Myth Today! When it comes to providing exceptional customer experience (CX), organizations rate themselves as the topmost contender. But the reality seems to differ a lot. Well, the most important question is – Do customers love to complain or is it a part of their hobby? The journey to effective customer