multi-channel vs. omni-channel

Multi-channel vs. Omni-channel Communications – Which One to Choose?

The rising expectations of customers and technological advancements have changed the way in which interactions take place. Customers today are demanding more convenient, simplified, transparent and personalized communications. Successful organizations have understood the importance of investing in customer experience as it tends to be the crucial driver in delivering great business outcomes. Gradually, organizations have

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A Customer Communication Management Software to “WOW” your Customers

With technology evolving each day, the need for highly engaging, targeted and personalized customer communications has progressed dramatically. These communications are no longer paper-based and pdf-oriented but are self-serviceable and highly interactive, readily available across multiple digital channels. To improve customer satisfaction organizations must adopt a technology solution and effectively manage their all outbound communications.

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