Most businesses often find themselves stuck brainstorming which CRM they should use. But often times, they fail to understand that more than a CRM, they need CCM capability for their business.What do you think your business needs more? CCM or CRM? Subscribe us to stay tuned to this bite-size series on CCM and more!
Enterprise Content Management (ECM) What started back in the 2000s as a leading document process management theory, & got perfected into client communication software solutions; is now coming to an end in the 2020s. After years of simplifying content production, storage, management, and delivery for print-based communications across various industry domains the ECM Systems now
Your customers are on the move, with unprecedented access to your competitors. You must earn the highest level of trust to retain customers, win more business and create genuine loyalty. Businesses cannot exist without customers, not even Banks, and other financial operators. What has changed in the past few years is technology and customer behavior
Thanks to leading brands like Apple, Google, and Amazon, customer expectations are touching sky heights. Today, customers are more empowered and demand personalized relevant, and real-time communications. This is where the CCM Software comes into the picture. It has the capability to overcome all the blues of delivering high quality, relevant and interactive communications. Best
Harry and Sally recently subscribed to insurance policies from two different companies. Let’s see how transforming Insurance customer experience impacts consumers’ perceptions and their decisions. Harry received a customized birthday card on his birthday and it says his nickname “Happy Birthday Harry”. Woah! Harry was delighted that his insurance company knows every little detail about