Customer communication is one of the most vital aspects of any business, and it’s especially true in today’s world where a customer is king! Customer communication is highly critical, so much so that around 64% of individuals think that they recommend a product or brand to others based on the quality of communication they receive.
Most businesses often find themselves stuck brainstorming which CRM they should use. But oftentimes, they fail to understand that more than a CRM, they need CCM for their Business. What do you think your business needs more? CCM or CRM? Subscribe us to stay tuned to this bite-size series on CCM and more!
Enterprise Content Management (ECM) What started back in the 2000s as a leading document process management theory, & got perfected into client communication software solutions; is now coming to an end in the 2020s. After years of simplifying content production, storage, management, and delivery for print-based communications across various industry domains the ECM Systems now
Thanks to leading brands like Apple, Google, and Amazon, customer expectations are touching sky heights. Today, customers are more empowered and demand personalized relevant, and real-time communications. This is where the CCM Software comes into the picture. It has the capability to overcome all the blues of delivering high-quality, relevant, and interactive communications. Best CCM
Harry and Sally recently subscribed to insurance policies from two different companies. Let’s see how transforming the Insurance customer experience impacts consumers’ perceptions and their decisions. Harry received a customized birthday card on his birthday and it says his nickname “Happy Birthday Harry”. Woah! Harry was delighted that his insurance company knows every little detail