15 successful Customer Experience (CX) Trends emerging this year!

Customer Journey Expansion

Over the past few years, we have seen businesses dispersing in the name of customer experience. Emerging from the back doors of customer service, customer experience has a long and interesting history. It started with businesses proffering importance to customer satisfaction; which was later replaced by customer value demonstrating a glimpse of customer experience that defines the customer journey. This was the time after which organizations started understanding the voice of customers and cx gained the spotlight becoming the principal focus for almost every organization.

Customer Experience In Today’s Business

Here is an infographic by Temkin Group that will help you understand the importance of CX in today’s business environment. The infographic also lists the 15 essential customer experience trends that played an important role in the year 2018.

Customer Experience Trends Infographic