Digital Onboarding The last time the Insurance Sector had projected a negative growth in Gross Written Premium (GWP) was in 2009-2010, right after the global financial crisis. There simply wasn’t enough trust left in consumers to go for renewals and subscriptions. Insurance Customers today are heading down the same road. Now having witnessed two world-level
Enterprise Content Management (ECM) What started back in the 2000s as a leading document process management theory, & got perfected into client communication software solutions; is now coming to an end in the 2020s. After years of simplifying content production, storage, management, and delivery for print-based communications across various industry domains the ECM Systems now
Non-performing loans shared up to 50% of gross loans in some countries as reported by The World Bank in 2018. In countries like San Marino, Ukraine, and Equatorial Guinea the ratio of NPAs (non-performing assets) rose to 53.0%, 48.4%, and 36.7% respectively. NPLs cost FIs (financial institutions) as high as €205 Billion (EU only), ₹10.36
Managing Customer Experiences in Post-COVID World Rotary Dials – technology as simple as ‘Rotary dials’ inspired Customer Experience designs back in the post-World War I years. With the introduction of rotary dials in bell telephones for commercial use after they had been successful in serving the frontlines; the customer no longer needed operators to switch
Annie has an account in Bank X. She relocated to another country and wanted to update her contact details with the bank, but due to lack of time and long call queues, she couldn’t do it. At the end of every month, the bank was still delivering letters and updates on her old contact details