15 Customer Experience(CX) facts for your Business Strategy

Customer Lifetime Value Good customer experience doesn’t only lead to happy customers, but it will conjointly result in additional revenue and different important benefits like customer loyalty, higher CLV (Customer Lifetime Value), etc. Customer Experience Facts FCI has gathered 15 eye-opening customer experience facts that each CX professional must understand in 2019, which shows how

Read More

Solving CX problems and deliver Digital Transformation Journey with Insightful data

Customers stick to only those brands that offer an outstanding experience. Better customer engagement drives new revenue through services.2020 was the year of customer experience for businesses around the world, and CX specialists. Business leaders have captured their experience in thought-provoking customer experience quotes. First, let’s hear it from renowned Customer Experience Consultants who provide

Read More

Customer Experience Factors

Avoid pitfalls in 2021-Measure success through Digital Customer Communication management

“A satisfied customer is the best business strategy of all” – Michael LeBoeuf A new digital empowered society is emerging, and marketers need to shift to a customer-centric mindset to meet the evolving needs of their customers. This has pushed understanding and improving the customer experience (CX) to the forefront. Gartner defines customer experience as

Read More

Providing seamless Customer Experience(CX) to the key demographics

Millennials are redefining Customer Experience! Rapid changes in technology and the convergence of social, mobile, cloud, and big data are fueling exponential growth from connected customers. There is enormous potential to strengthen customer communications, make them dynamic and interactive, and enhance the customer experience. Well connected, well informed and empowered customers are more satisfied, they

Read More