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CCM and CRM: Know the Difference!

Most businesses often find themselves stuck brainstorming which CRM they should use. But often times, they fail to understand that more than a CRM, they need CCM capability for their business.What do you think your business needs more? CCM or CRM? Subscribe us to stay tuned to this bite-size series on CCM and more!

Hyperautomation overcoming top 5 Business Communication Challenges

Hyperautomation overcoming top 5 Business Communication Challenges Streamlining processes across the business are evolving across industries to drive revenue growth by employing new-age technologies like Artificial Intelligence, Machine Learning, and more.  In this post, we are going to look at what hyper-automation is and how it is going to shape future business communications and their

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Reshape Utility Billing Experiences with Customer Communications

CCM Software leveraging Utility Bill Payment Experience

Amidst the ever-increasing consumer base of utilities, many industrial transformations have led the markets for years. Yet some critical customer satisfaction aspects remain untouched. Electronic Billing Experiences in the Utilities Industry haven’t changed in the last 50 years. The effect of Grid Modernization and Integrated Utilities has not converted into the cumulative last mile delivery

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