Every business, offering either a product or a service, interacts with their customer at some point in the journey with them. This interaction forms the basis of whether your customers will continue to be with you or not. In this blog, we are going to understand what is customer experience and what are key metrics
Despite WhatsApp and email communication, SMS ranks among the top customer-preferred channels in the current Internet era. With around 5.22 billion people using cell phones globally, SMS is one of the most easily accessed means of communication. Further, to send or receive SMS, you do not need any specific app. It makes it one of
Business processes are evolving across industries to drive revenue growth by employing new age technologies like Artificial Intelligence, Machine Learning, and more. In this post, we are going to look at what hyper automation is and how it is going to shape future business communications and their management. What is Hyperautomation? Automation stems out from
Amidst the ever increasing consumer base of utilities many industrial transformations have led the markets for years. Yet some critical customer satisfaction aspects remain untouched. Billing Experiences in the Utilities Industry haven’t changed for the last 50 years. The effect of Grid Modernization and Integrated Utilities has not converted into the cumulative last mile delivery
Digital Onboarding Last time the Insurance Sector had projected a negative growth in Gross Written Premium (GWP) was in 2009-2010, right after the global financial crisis. There simply wasn’t enough trust left in consumers to go for renewals and subscriptions. Insurance Customers today are heading down the same road. Now having witnessed two world level