Customer Communications Management Transforming CX in Insurance

Harry and Sally recently subscribed to insurance policies from two different companies. Let’s see how transforming Insurance customer experience impacts consumers’ perceptions and their decisions. Harry received a customized birthday card on his birthday and it says his nickname “Happy Birthday Harry”. Woah! Harry was delighted that his insurance company knows every little detail about

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8 Customer Onboarding challenges and their CCM Solutions

Customer Onboarding Experience has emerged as a key service differentiator in the banking, insurance, and financial services sectors. Almost 75% of all cross-sell opportunities lie within the first 3 months of new customer acquisition. A robust customer communications strategy has great potential to control the customer experience during the onboarding of clients. From initial acknowledgment

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Improve Your Insurance Claims Processing Experience with FCI CCM

Insurance customers’ expectations are being shaped by their experiences with companies like Amazon and Uber. New expectations of choice, convenience, tailor-made solutions, and lower cost, are both a challenge as well as an opportunity for Insurers to improve revenue, profitability, customer centricity, and retention. That experience is especially important in today’s digital age where the

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