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Why Banks Should shift their focus on mobile first with CCM Banking?

June 27, 2018March 10, 2022 Kartikeya Awasthi

Across the globe, mobile has been the focal point for organizations who want to transform their outmoded business model. As the usage of mobile dominates the traditional mode of interaction, organizations have started embracing the mobile-first strategy to meet the various market requirements. This goes for the booming banking sector that operates in a ‘new

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Leverage Your Personalized CCM software

June 21, 2018March 10, 2022 Kartikeya Awasthi

Gary is an Associate Director in the domain of customer experience. His typical day is a combination of meetings and telephonic calls. Managing the chaos between professional and personal life Gary takes out time for online shopping. The preferred mode of payment by Gary is his Credit card as he likes collecting reward points and

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Why to optimize CCM software in your Business Strategy?

June 19, 2018March 10, 2022 Sheldon Evans

Thanks to the leading brands like Apple, Google and Amazon, customer expectations are touching sky heights. Today, customers are more empowered and demand personalized relevant and real-time communications. This is where the CCM software comes into the picture. It has the capability to overcome all the blues of delivering high quality, relevant and interactive communications.

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What will Customer Experience look like in the year 2020?

The Future of B-TO-B customer experience strategy

June 12, 2018March 10, 2022 Kartikeya Awasthi

The Digital Darwinism has not only revolutionized every industry but has also empowered the customers to influence brands. With multiple options and services readily available for customers, it becomes more important for brands to shift their focus from product to a customer-centric organization. At a strategic level, businesses have already aligned their goals as per

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Importance of Omni-channel communication Strategy in the Insurance Sector

How insurance Sector get’s a pace through omni-channel communication?

June 8, 2018March 10, 2022 Sonia Samuel

In today’s’ world, omni-channel communication strategy is of utmost importance for insurers. The question is ‘what’ is it and ‘why’ is it so important for the insurance sector? The omni-channel strategy of communication enables life insurers to provide a seamless yet integrated experience to all users’ right across the value chain. This would start from

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Twitter Post

Prime #CustomerExperience can’t be found with the flip of a switch. Here are 5 factors that may affect your customer experience in 2019: https://t.co/kGbAcc48B8#CX #CustomerEngagement #CCM pic.twitter.com/xieGE2RvMX

— FCI CCM, Inc. (@fciccm_inc) April 25, 2019

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— FCI CCM, Inc. (@fciccm_inc) April 22, 2019

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