Cloud-based CCM technology is not a fad; rather it is a technological revolution that has taken the world by storm. In the last few years, organizations have shifted their focus from a traditional hardware-based model to a more scalable, efficient, flexible, and cost-effective model – The Cloud Benefits. Small and medium-sized organizations have already realized
Organizations that offer superior and effortless experiences are winning the race to the top. These organizations constantly work on their strategic customer engagement challenges and thrive to deliver more than what their customer expects. For the new-age firms, the Customer Experience (CX) has been on a spin due to the rising expectations of hyper-connected customers.
We all want our business to get results. We want more eyeballs on our business and we want that attention to be fruitful. But how can we get the results that we wish to achieve? Well, achieving business goals can be a tough nut to crack, especially for the industries relying on legacy platforms and
The stiff competition and expanding regulations in the market have compelled the entire utility sector to rethink its Utility Communications Strategy. With the rising number of transactions and information-heavy documents, it has become difficult for the industry to deliver a paperless experience that tends to improve the entire customer journey. With information available in abundance,
Utility bills are one of the most challenging customer-facing documents, as customers receive these bills post usage, and the due amount can change considerably from one month to the next. The billing experience is a crucial part of the customer life-cycle and a major influencer of customer satisfaction. When customers see unexpectedly high bills