Ingredients for Personalized Experiences: Data, and Communications Our experience with leading BFSI players in the global market has led us to a realization: Rethink customer communications the same as data. As you send out communications, basis customer behavior and other insights, you will optimize and make it more contextual for the next cycle. Hence, your
Category: Security and Compliance
Over the past few years, the financial industry has been observing a trend of investing in Customer Experience Management (CXM) Systems. This trend can be attributed to the fact that many institutions are trying to keep up with the ever-changing digital landscape. Moreover, companies are understanding the impact of effective & personalized communications for better
As we are sailing through the third fiscal quarter of 2022, it becomes important for each one of us to revisit our existing business strategies and be prepared for FY23 in advance. Especially, in the Insurance Industry where regulatory norms and compliances rule the decision-making capabilities of businesses. With the rise in the number of policyholders, the
The real picture of Customer Experience Management Software: No matter what the business is, customers are our priority and we need to have an effective CX Management Platform for them. To reinforce the loyalty of your customers you need to give high regard to every communication. You’d like your customers to like you and do
Customer experience is one of the greatest main thrusts behind client maintenance and reliability. Estimating and further developing an effective Financial Services Customer Experience Solution, in any case, is hard to accomplish without the assistance of innovative tools that robotize your cycles and streamline the manner in which you interact with and gather feedback from