Despite WhatsApp and email communication, SMS ranks among the top customer-preferred channels in the current Internet era. With around 5.22 billion people using cell phones globally, SMS is one of the most easily accessed means of communication. Further, to send or receive SMS, you do not need any specific app. It makes it one of
Category: Security and Compliance
“We are changing the world with technology” – Bill Gates The above quote truly signifies the importance of technology in today’s Omni-connected world. This is the mostly evident in the industries like banking, insurance, and telecom where customer experience rules the game and surviving without technology can be a major hindrance in the growth of
Complying with Regulatory norms is essential for running a business. As these regulations become more rigid, document-based and process heavy organizations start facing numerous operating challenges. These organizations have to meet their customer’s demand while not compromising on other security standards. Thus, it becomes quite obvious that winning the compliance battle is not an easy
Cloud-based CCM technology is not a fad; rather it is a technological revolution that has taken the world by storm. In the last few years, organizations have shifted their focus from traditional hardware-based model to a more scalable, efficient, flexible and cost-effective model – ‘The Cloud’. Small and medium-sized organizations have already realized its importance