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Category: Security and Compliance

Taking Healthcare Effective Communications to the Next Level

July 13, 2021July 26, 2021 FCI-CCM

Enhanced customer communication and engagement are the ‘mantra’ of success in any field. It’s especially true in healthcare, where effective communication is not just about yielding a market share but also has the potential to save lives. Data reveals that in the U.S., almost half of the customers switched service providers due to poor experiences,

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Improving Customer Experience and Engagement with SMS Communication in the Banking Sector

July 8, 2021July 8, 2021 FCI-CCM

Despite WhatsApp and email communication, SMS ranks among the top customer-preferred channels in the current Internet era. With around 5.22 billion people using cell phones globally, SMS is one of the most easily accessed means of communication. Further, to send or receive SMS, you do not need any specific app. It makes it one of

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Add Muscle to Your Existing Communication Channels

Streamline your Customer Communication Strategies with FCI

April 27, 2021July 8, 2021 FCI-CCM

Communication is a crucial component of engaging customers with your brand. The path to the best customer experience goes through your technology and people. Engaging more customers, putting their interest at the centre, and investing in the right technology will define the future of your business. Over the past decade, the very definition of customer

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Taking Healthcare Customer Communications to the Next Level

Personalization with Healthcare Industry in real-time communication

April 23, 2021June 21, 2021 FCI-CCM

Enhanced customer communication and engagement are the ‘mantra’ of success in any field.  It’s especially true in healthcare, where effective communication is not just about yielding a market share but also has the potential to save lives. Data reveals that in the U.S., almost half of the customers switched service providers due to poor experiences,

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How SMS is still improvising Customer Experience in Banking Sector?

March 2, 2021June 21, 2021 FCI-CCM

Despite WhatsApp and email communication, SMS ranks among the top customer-preferred channels in the current Internet era. With around 5.22 billion people using cell phones globally, SMS is one of the most easily accessed means of communication. Further, to send or receive SMS, you do not need any specific app. It makes it one of

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Topics

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Twitter Post

Prime #CustomerExperience can’t be found with the flip of a switch. Here are 5 factors that may affect your customer experience in 2019: https://t.co/kGbAcc48B8#CX #CustomerEngagement #CCM pic.twitter.com/xieGE2RvMX

— FCI CCM, Inc. (@fciccm_inc) April 25, 2019

Quote of the day!#Success #Motivation pic.twitter.com/FbAMu1vI9Y

— FCI CCM, Inc. (@fciccm_inc) April 22, 2019

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