Enhanced customer communication and engagement are the ‘mantra’ of success in any field. It’s especially true in healthcare, where effective communication is not just about yielding a market share but also has the potential to save lives. Data reveals that in the U.S., almost half of the customers switched service providers due to poor experiences,
Category: Security and Compliance
Despite WhatsApp and email communication, SMS ranks among the top customer-preferred channels in the current Internet era. With around 5.22 billion people using cell phones globally, SMS is one of the most easily accessed means of communication. Further, to send or receive SMS, you do not need any specific app. It makes it one of
Communication is a crucial component of engaging customers with your brand. The path to the best customer experience goes through your technology and people. Engaging more customers, putting their interest at the centre, and investing in the right technology will define the future of your business. Over the past decade, the very definition of customer
Enhanced customer communication and engagement are the ‘mantra’ of success in any field. It’s especially true in healthcare, where effective communication is not just about yielding a market share but also has the potential to save lives. Data reveals that in the U.S., almost half of the customers switched service providers due to poor experiences,
Despite WhatsApp and email communication, SMS ranks among the top customer-preferred channels in the current Internet era. With around 5.22 billion people using cell phones globally, SMS is one of the most easily accessed means of communication. Further, to send or receive SMS, you do not need any specific app. It makes it one of