Outsourcing the Customer Communications landscape in 2022

In today’s era of incessant digital transformation, customer communications are no longer about offering just a print and an electronic copy of the same document. Organizations need to swiftly adopt modern communication landscapes and implement cutting-edge Customer Communication Management (CCM) Systems that can support efficient and centralized processes for all delivery channels. Companies using conventional

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Personalized communications for seamless customer experience management (CXM)

Organizations that have deployed Customer Experience Management (CXM) applications would undoubtedly admit that these systems play a pivotal business role, directly impacting their brand positioning, marketing, and operations. CXM Technology for Personalized Digital Experience Owing to their critical contribution, personalized solutions come with a handful of challenges that enterprises might stumble upon while getting an

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Customer Communication Management resolving 4 most business communication challenges

Customer Communications Management (CCM) application is one of the most crucial business applications, directly impacting brand positioning, marketing, and operations of customer-centric organizations. However, since CCM implementation affects entire organizations such as process, people, and performance, there are a number of challenges that enterprises may stumble upon in getting a successful implementation done. CCM Software

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Legacy Software (CCM) for SMBs: Managing Customer Correspondence

“Effectively engaging customer experiences across customer touchpoints is a proven differentiator for customer-centric organizations.” Your regular correspondence such as bills, statements, promotions, notices, etc. can act as customer engagement livewires. Your correspondence for different channels such as print, email, SMS, social media, etc., should be consistent with their seamless customer experience (CX). Customer Correspondence Management

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