How to Conquer CCM Implementation Challenges

Organisations that have deployed Customer Communications Management (CCM) applications would undoubtedly admit that these systems play a pivotal business role,  directly impacting their brand positioning, marketing, and operations. Owing to their critical contribution, CCM solutions come with a handful of challenges that enterprises might stumble upon while getting an implementation done. These challenges could be:

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Automate your customers’ claim process – Win your Customers’ trust

Insurance customers’ expectations are being shaped by their experiences with companies like Amazon and Uber. New expectations of choice, convenience, tailor-made solutions, and lower cost, are both a challenge as well as an opportunity for Insurers to improve revenue, profitability, customer centricity, and retention. That experience is especially important in today’s digital age where the

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Are you ready to provide a seamless customer experience to a key demographic: The Millennials?

Millennials are redefining Customer Experience Rapid changes in technology and the convergence of social, mobile, cloud, and big data are fueling exponential growth from connected customers. There is enormous potential to strengthen customer communications, make them dynamic and interactive, and enhance the customer experience. Well connected, well informed and empowered customers are more satisfied, they

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