It’s time for Halloween! FCI keeps your customer experience alive with an agile CCM technology that provides the right mix of contextual communication with a smart analytics tool.

It’s time for Halloween; the kids in my locality have already started preparing for the day. From monster costumes, scary ghosts to skeleton outfits all can be seen in the nearby markets and shopping malls. I remember the Halloween nights of the 2000s when we used to get ready and run out of our houses

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Customer Engagement Challenges: Want to become brand detractors or advocates?

Organizations that offer superior and effortless experiences are winning the race to the top. These organizations constantly work on their customer engagement challenges and thrive to deliver more than what their customer expects. For the new-age firms, the customer experience has been on a spin due to the rising expectations of the hyper-connected customers. These

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