“We are changing the world with technology” – Bill Gates The above quote truly signifies the importance of technology in today’s Omni-connected world. This is the mostly evident in the industries like banking, insurance, and telecom where customer experience rules the game and surviving without technology can be a major hindrance in the growth of
Category: Customer Experience
Over the past few years, we have seen businesses dispersing on the name of customer experience. Emerging from the back doors of customer service customer experience has a long and interesting history. It started with businesses proffering importance to customer satisfaction; which was later replaced by customer value demonstrating a glimpse of customer experience that
It’s time for Halloween; the kids in my locality have already started preparing for the day. From monster costumes, scary ghosts to skeleton outfits all can be seen in the nearby markets and shopping malls. I remember the Halloween nights of the 2000s when we used to get ready and run out of our houses
How many of us can claim that we know our customers really well? I think none of us have really stepped into the customer shoes and experienced their story. Often customers demand experiences that are highly interactive and responsive, but businesses today have failed to apprehend the true value of building customer relationships. To ensure
Organizations that offer superior and effortless experiences are winning the race to the top. These organizations constantly work on their customer engagement challenges and thrive to deliver more than what their customer expects. For the new-age firms, the customer experience has been on a spin due to the rising expectations of the hyper-connected customers. These