15 Customer Experience Facts You Can’t Ignore [Infographic]

Good customer experience doesn’t only lead to happy customers, but it will conjointly result in additional revenue and different important benefits like customer loyalty, higher CLV (Customer Lifetime Value), etc. FCI has gathered 15 eye-opening customer experience facts that each CX professional must understand in 2019, which shows how much the customer experience will impact

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The Converging Point between CCM and CXM

Organizations have become more customer-centric as they understand the requirements of fast-paced and digitally enabled customers. In an urge to build loyal customers, they are now moving their online communications from outmoded business model to a sassy and digitalized one while focusing on offline communications too. However, there is a huge disconnect between the online

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