Some major challenges impacting the Customer Experiences(CX) in 2018

“Innovation is change that unlocks new values.” – Jamie Notter Indeed innovation is considered as one of the best assets for businesses across various industries, especially where the competition has set bars for them to be innovative to survive. As a result, organizations are prioritizing the experience customers have with their brand. Customer Communication Management

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A way ahead-Customer Experience with Cloud CCM

It is impossible to avoid “The Cloud” and for good reason too. Accessing information, services and storage at low costs, improving upon workflow and flexibility and making the business perform better can happen much easily than ever before. Due to such advantages, more than half of US based businesses, use cloud computing. Moreover, there are

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