Enhanced customer experience and engagement are the ‘Mantra’ of success in any field. It’s especially true in the healthcare customer experience, where effective communication is not just about yielding a market share but also has the potential to save lives. Data reveals that in the U.S., almost half of the customers switched service providers due
Despite WhatsApp and email communication, SMS ranks among the top customer-preferred channels in the current Internet era. With around 5.22 billion people using cell phones globally, SMS is one of the most easily accessed means of communication. Further, to send or receive SMS, you do not need any specific app. It makes it one of
Communication is a crucial component of engaging customers with your brand. The path to the best customer experience goes through your technology and people. Engaging more customers, putting their interests at the center, and investing in the right technology will define the future of your business. Over the past decade, the very definition of customer
With the advent of several fintech and non-banking start-ups, there is mounting pressure on the banking and financial services (BFSI) industry to rethink its customer experience strategies. In this blog, we are going to look at the recent challenges faced by banks and what they can do to solve them. Customer Experience Challenges Banks facing
Most businesses often find themselves stuck brainstorming which CRM they should use. But oftentimes, they fail to understand that more than a CRM, they need CCM for their Business. What do you think your business needs more? CCM or CRM? Subscribe us to stay tuned to this bite-size series on CCM and more!