We all want our business to get results. We want more eyeballs on our business and we want that attention to be fruitful. But how can we get the results that we wish to achieve? Well, achieving business goals can be a tough nut to crack, especially for the industries relying on legacy platforms and
Telecom Industry has been a global hit in the past few years and is still growing at a fast pace. The number of telecom users has grown tremendously and as per Statista “In 2019 the number of mobile phone users is forecast to reach 4.68 billion.” However, the expansion also means a rise in customer
Gary is an Associate Director in the domain of customer experience. His typical day is a combination of meetings and telephonic calls. Managing the chaos between professional and personal life Gary takes out time for online shopping. The preferred mode of payment by Gary is his Credit card as he likes collecting reward points and
Thanks to the leading brands like Apple, Google and Amazon, customer expectations are touching sky heights. Today, customers are more empowered and demand personalized relevant and real-time communications. This is where the CCM software comes into the picture. It has the capability to overcome all the blues of delivering high quality, relevant and interactive communications.
The stiff competition and expanding regulations in the market has compelled the entire utility sector to rethink on their customer communication strategy. With the rising number of transactions and information heavy documents, it has become difficult for the industry to deliver paperless experience that tends to improve the entire customer journey. With information available in