Ingredients for Personalized Experiences: Data, and Communications Our experience with leading BFSI players in the global market has led us to a realization: Rethink customer communications the same as data. As you send out communications, basis customer behavior and other insights, you will optimize and make it more contextual for the next cycle. Hence, your
Category: CCM Software
Another Milestone Unlocked for FCI! It brings us immense pleasure to share that our organization has been positioned amongst Customer Communications Management (CCM) Software Service Provider Leaders in India for Banking and Financial Services, Insurance, Public Sector, and Utility verticals in the 2022 Aspire CCM Service Providers Leaderboard™. FCI has always played a pivotal role
As we are sailing through the third fiscal quarter of 2022, it becomes important for each one of us to revisit our existing business strategies and be prepared for FY23 in advance. Especially, in the Insurance Industry where regulatory norms and compliances rule the decision-making capabilities of businesses. With the rise in the number of policyholders, the
Lately, there has been sort of a ‘paradigm shift’ when it comes to Customer Communications in the BFSI sector. This can be attributed to the intense competition for consumer attention and engagement in the respective commercial landscape. The fight for digital eyeballs is getting strenuous day by day! To talk candidly, this is because consumers
What is customer experience management Customer communication management (CCM) tools are on the rise due to customer-centric companies striving to provide excellent customer service. A CCM tool can help you better manage your interactions with customers and automate communication processes, ensuring that every interaction is executed flawlessly. To convey a stellar customer experience, you need