The communication landscape has created a vast number of opportunities for organizations to grow and reap benefits out of their existing technologies. Organizations have started reviving their existing strategies for delivering smarter and futuristic communications. To reduce cost, eliminate operational silos and create smooth processes, it becomes quintessential for organizations to migrate to a holistic
Category: CCM Software
Organizations have become more customer-centric as they understand the requirements of fast-paced and digitally enabled customers. In an urge to build loyal customers, they are now moving their online communications from outmoded business model to a sassy and digitalized one while focusing on offline communications too. However, there is a huge disconnect between the online
As we bid adieu to the year 2018 and move closer to the financial year closure, it becomes important for each one of us to revisit our existing business strategies. Especially, in the insurance sector where the regulatory norms and compliances rule the decision making capabilities of businesses. With the rise in the number of
With technology evolving each day, the need for highly engaging, targeted and personalized customer communications has progressed dramatically. These communications are no longer paper-based and pdf-oriented but are self-serviceable and highly interactive, readily available across multiple digital channels. To improve customer satisfaction organizations must adopt a technology solution and effectively manage their all outbound communications.
A leading bank in the USA with a presence in 60 countries, decided to revive its digital account opening process for customers. Overloaded with different product lines- CASA, loans, term deposits, etc., the bank failed to deliver digital customer onboarding experience. Thus, opening a new account in the bank was still an extensive process and