Outsourcing the Customer Communications landscape in 2022

In today’s era of incessant digital transformation, customer communications are no longer about offering just a print and an electronic copy of the same document. Organizations need to swiftly adopt modern communication landscapes and implement cutting-edge Customer Communication Management (CCM) Systems that can support efficient and centralized processes for all delivery channels. Companies using conventional

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8 Customer Onboarding challenges and their CCM Solutions

Customer Onboarding Experience has emerged as a key service differentiator in the banking, insurance, and financial services sectors. Almost 75% of all cross-sell opportunities lie within the first 3 months of new customer acquisition. A robust customer communications strategy has great potential to control the customer experience during the onboarding of clients. From initial acknowledgment

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