Complying with Regulatory norms is essential for running a business. As these regulations become more rigid, document-based and process-heavy organizations start facing numerous operating challenges. These organizations have to meet their customer’s demands while not compromising on other security standards. Thus, it becomes quite obvious that winning the compliance battle is not an easy task
Cloud-based CCM technology is not a fad; rather it is a technological revolution that has taken the world by storm. In the last few years, organizations have shifted their focus from a traditional hardware-based model to a more scalable, efficient, flexible, and cost-effective model – The Cloud Benefits. Small and medium-sized organizations have already realized
Organizations that offer superior and effortless experiences are winning the race to the top. These organizations constantly work on their strategic customer engagement challenges and thrive to deliver more than what their customer expects. For the new-age firms, the Customer Experience (CX) has been on a spin due to the rising expectations of hyper-connected customers.
Your customers are on the move, with unprecedented access to your competitors. You must earn the highest level of trust to retain customers, win more business and create genuine loyalty. Businesses cannot exist without customers, not even Banks, and other financial operators. What has changed in the past few years is technology and customer behavior
Across the globe, mobile has been the focal point for organizations who want to transform their outmoded business model. As the usage of mobile dominates the traditional mode of interaction, organizations have started embracing the mobile-first strategy to meet the various market requirements. This goes for the booming banking sector that operates in a ‘new