CCM Migration

Migrate your Legacy Systems 10X faster with FCI CCM

Next Generation CCM Solutions Ignoring the importance of migrating legacy IT customer communication systems to next-generation CCM Solutions is almost impossible. Especially, in industries like banking, insurance, Utility, Telecom, etc., where most of the processes are document-intensive. Though migration of software is a tough task with the right guidance, it can be a seamless process

Read More

8 Customer Onboarding challenges and their CCM Solutions

Customer Onboarding Experience has emerged as a key service differentiator in the banking, insurance, and financial services sectors. Almost 75% of all cross-sell opportunities lie within the first 3 months of new customer acquisition. A robust customer communications strategy has great potential to control the customer experience during the onboarding of clients. From initial acknowledgment

Read More