Digital Onboarding The last time the Insurance Sector had projected a negative growth in Gross Written Premium (GWP) was in 2009-2010, right after the global financial crisis. There simply wasn’t enough trust left in consumers to go for renewals and subscriptions. Insurance Customers today are heading down the same road. Now having witnessed two world-level
Next Generation CCM Solutions Ignoring the importance of migrating legacy IT customer communication systems to next-generation CCM solutions is almost impossible. Especially, in industries like banking, insurance, Utility, Telecom, etc., where most of the processes are document-intensive. Though migration of software is a tough task with the right guidance, it can be a seamless process
Cloud-based CCM technology is not a fad; rather it is a technological revolution that has taken the world by storm. In the last few years, organizations have shifted their focus from a traditional hardware-based model to a more scalable, efficient, flexible, and cost-effective model – The Cloud Benefits. Small and medium-sized organizations have already realized
Organizations that offer superior and effortless experiences are winning the race to the top. These organizations constantly work on their strategic customer engagement challenges and thrive to deliver more than what their customer expects. For the new-age firms, the Customer Experience (CX) has been on a spin due to the rising expectations of hyper-connected customers.
Automating a customer communications landscape is a challenge faced by most consumer-facing organizations. Gone are the days when companies could create identical templates for customers and still manage to retain their customer base. Organizations are now expected to deliver interactive statements and personalized quotes, in addition to taking care of Regulatory Compliances with the best