Ignoring the importance of migrating legacy IT customer communication systems to the next generation CCM solutions is almost impossible. Especially, in the industries like banking, insurance, Utility, Telecom, etc., where most of the processes are document-intensive. Though CCM Migration is a tough task but with the right guidance, it can be a seamless process. The
Author: Sonia Samuel
Complying with Regulatory norms is essential for running a business. As these regulations become more rigid, document-based and process heavy organizations start facing numerous operating challenges. These organizations have to meet their customer’s demand while not compromising on other security standards. Thus, it becomes quite obvious that winning the compliance battle is not an easy
We all want our business to get results. We want more eyeballs on our business and we want that attention to be fruitful. But how can we get the results that we wish to achieve? Well, achieving business goals can be a tough nut to crack, especially for the industries relying on legacy platforms and
The rising expectations of customers and technological advancements have changed the way in which interactions take place. Customers today are demanding more convenient, simplified, transparent and personalized communications. Successful organizations have understood the importance of investing in customer experience as it tends to be the crucial driver in delivering great business outcomes. Gradually, organizations have
Customers engage with an organization for a number of reasons and most of them can be categorized into different journeys involving various digital channels. Out of them, the most important is the customer onboarding journey. A customer onboarding journey begins with the step of supporting new customers understand all the product features followed by regular